1. Controller
PORTANOVA GbR / Portamotors
Portamotors at PORTANOVA GbR
Atelierstr. 1
81671 Munich
Germany
Phone: +49 176 2392 8701
Email: info@portanova.cy
2. Access to the website
When you access this website, technically required connection data is processed, in particular your IP address, date and time, requested URL, referrer, amount of transferred data, browser and operating-system information, and server status data. This processing is necessary to provide the website, ensure stability and security, and detect misuse. The legal basis is Art. 6(1)(f) GDPR.
3. Strictly necessary cookies
This website only uses strictly necessary cookies and similar mechanisms, especially for form protection (CSRF) and your selected language. Where required for specific interactions, technically necessary session information may also be processed. The legal basis is Art. 6(1)(f) GDPR and, where processing is required for your request or booking, Art. 6(1)(b) GDPR.
4. Appointment booking
If you book an appointment, we process your master and contact data (first name, last name, email address, phone number), selected services, variants, add-ons, appointment window, free-text entries, structured form responses, and optionally uploaded files. The processing is carried out for appointment scheduling, preparation of the order, performance of the booked service, follow-up questions and internal documentation in the admin area. The legal basis is Art. 6(1)(b) GDPR.
Where we compare your data with existing customer records using your email address, phone number or name, this is done to avoid duplicates and maintain a consistent customer history. The legal basis is Art. 6(1)(f) GDPR.
5. Contact form and other communication
If you contact us via the contact form or by email, we process the data you provide, such as name, contact details, subject and message, in order to handle your request. Contact requests can be viewed and managed in the internal admin area. The legal basis is Art. 6(1)(b) GDPR or Art. 6(1)(f) GDPR.
6. Email communication and recipients
In connection with bookings or requests, we may send confirmations or follow-up questions by email. Your data is accessible only to persons and entities that need it for appointment handling, customer communication, IT operations or legal obligations. This may include technical service providers acting as processors on our behalf.
7. External services and links
- Google Fonts: When the website loads, fonts are requested from Google Fonts (fonts.googleapis.com and fonts.gstatic.com). In this context your IP address may be transmitted to Google. The legal basis is Art. 6(1)(f) GDPR.
- Google Maps link: Our workshop address is only linked. Data is transmitted to Google only if you actively click the link.
- WhatsApp link: Clicking the WhatsApp link takes you to WhatsApp or Meta. From that point on, the privacy policies of the respective provider apply.
We currently do not use tracking or marketing tools on this booking website.
8. Storage period
We store personal data only for as long as necessary for the relevant purposes or as required by statutory retention obligations. After that, the data is deleted or its processing is restricted.
9. Your rights
You have the right of access, rectification, erasure, restriction of processing, data portability, and to object to processing based on Art. 6(1)(f) GDPR. If processing is based on consent, you may withdraw that consent at any time for the future.
10. Right to lodge a complaint
You also have the right to lodge a complaint with a supervisory authority. For private-sector entities in Bavaria, the Bavarian State Office for Data Protection Supervision (BayLDA), Promenade 18, 91522 Ansbach, Germany, is particularly relevant.
4. Google Analytics 4
If you consent, we use Google Analytics 4 for statistical analysis. The legal basis is Art. 6(1)(a) GDPR.