Right of withdrawal

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or self-employed professional activity.)

Withdrawal policy

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day,

on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered in one shipment;
on which you or a third party named by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;
on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods which are delivered in several partial shipments or items;

To exercise your right of withdrawal, you must inform us (Portanova GbR, Leuchauer Str. 30, 95326 Kulmbach, Phone number: +49 176 2392 8701, Email address: info@portanova.cy) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments that we have received from you, including the costs of delivery (with the exception of the additional costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the communication concerning your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may refuse reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier point in time.

You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel. The costs for goods that cannot be sent by parcel are estimated at a maximum of approximately EUR 60.

You only have to pay for any diminished value of the goods if this diminished value is due to handling of the goods which is not necessary for checking their condition, properties and functionality.

Grounds for exclusion or premature expiry

The right of withdrawal does not exist for contracts

for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that can spoil quickly or whose expiry date would quickly be exceeded;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market on which the trader has no influence;
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
for the supply of goods if, after delivery, they were inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To Portanova GbR, Leuchauer Str. 30, 95326 Kulmbach, Email address: info@portanova.cy:
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
Ordered on (*)/ received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is made on paper)
Date

(*) Delete as appropriate.

Right of withdrawal